Mystery shopping is a $1.6 billion a year industry that employs over 1,500,000 people worldwide.
MSP has been a service provider for the mystery shopping industry since 2002. We are the leading service of our kind. Through our extensive business resources, we put mystery shoppers from coast to coast in touch with countless employment opportunities every day.
A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions.
The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service.
Retail evaluations account for roughly 40% of all mystery shopping revenue.
"The customer’s perception is your reality."
Getting paid to dine out. Approximately 35% of all mystery shopping assignments are for dining establishments.
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"Even your most loyal customers always have a choice about where to take their business."